UNHCR: Senior PSP Assistant – Donor Care & Admin – Join Our Team (Salary: € 3,923 – € 4,685)
UNHCR: Senior PSP Assistant – Donor Care & Admin – Join Our Team (Salary: € 3,923 – € 4,685)
- Staff Member / Affiliate Type: UNOPS LICA5
- Target Start Date: 2025-05-01
- Deadline for Applications: April 14, 2025
UNHCR in The Hague seeks a dedicated Senior PSP Assistant for Donor Care and Administration. Contribute to vital refugee support through effective donor relations and administrative excellence. This role offers an opportunity to make a tangible difference. The Snr PSP Assistant will work under the supervision of the Associate PSP IG Officer and in close collaboration with the IG fundraising colleagues to support the execution of the IG fundraising strategy in the Netherlands. UNHCR, the UN Refugee Agency, is offering a contract within the Private Sector Partnerships (PSP) Services in our Office in The Hague, The Netherlands.
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Responsibilities
• Effectively respond to enquiries, requests for information and complaints from donors and supporters received via the appropriate channel (primarily email).
• Liaise with relevant PSP suppliers with regards to outsourced elements of donor care.
• Execute data entry tasks, process donations and data mutations, take on activities to increase data quality and update the database (Salesforce).
• Ensure positive and negative supporter feedback is shared across PSP NL, providing insight for fundraising and communication activities that promotes a supporter focused organization.
• Manage the monthly income recording, bank reconciliations and earmarking reports.
• Where appropriate, prepare/dispatch acknowledgement/thank you letter to the donor.
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Requirements
Education
• Completed secondary education with preferably a degree in Business Administration, Finance, Accounting or related field.
Work Experience
• 2 years of previous working experience relevant to the function or 1 year of relevant working experience with a Bachelor’s or higher degree;
• Experience of supporting individual giving fundraising programmes in the Netherlands is an asset;
• Working knowledge of customer relations management systems, preferably experience in entering and mutating data into Salesforce is an asset.
Key Competencies
• Knowledge of the fundraising environment in the Netherlands;
• Knowledge of UNHCR programmes and activities would be an asset;
• Excellent customer/donor service;
• Accurate and precise;
• A flexible and outgoing team player with service oriented attitudes;
• Good understanding of social media and web technologies;
• Excellent computer skills with Word, Excel, Powerpoint, and preferably email and CRM systems;
• Excellent knowledge of English and Dutch is mandatory (written, oral, comprehension).
Location:
The successful candidate will be based with the team in UNHCR’s office in The Hague, Netherlands.
