UN Jobs
Join UNICEF: Home-Based Operations Process Improvement Consultant at Office of Innovation, Stockholm
Join UNICEF: Home-Based Operations Process Improvement Consultant at Office of Innovation, Stockholm
- Job no: 580635
- Contract type: Consultant
- Duty Station: Stockholm
- Level: Consultancy
- Location: Sweden
- Categories: Operations
- Deadline: 03 Apr 2025 Central Europe Daylight Time
UNICEF is looking for an Operations Process Improvement Consultant for a remote position aligned with Stockholm’s CET time zone. This role focuses on enhancing operational workflows and fostering innovation. Ideal candidates will excel in process optimization and have a robust commitment to advancing children’s rights and sustainable development. The incumbent will enable the Operations Team to expand on previous work completed, enhance the usability of existing systems and assist in building cross functional operations team. He or she will help identify creative solutions appropriate to the operational frameworks of UNICEF.
JOIN OUR WATSAPP GROUP
Responsibilities
- As a Process Improvement consultant, you will support the operations team to:
- Standardize processes across multiple locations.
- Identify and prioritize process improvements based on key bottlenecks and user feedback. Strategies for change may include outsourcing of service provision to other UNICEF offices or to commercial service providers.
- Enhance process simplification to fit OOI’s operational context.
- Define, monitor, and report on internal Service Level Agreements (SLAs) for transparency.
- Collaborate with the operations team to design and implement effective process change management mechanisms, ensuring smooth transitions, stakeholder buy-in, and measurable impact.
- Deliver a structured knowledge-sharing framework, including user-friendly repositories, training materials, and self-service tools, ensuring staff can efficiently access critical operational information.
- Support the upgrade and launch of an improved operational support site.
Also Read:
- UNICEF Seeks Human Resources Officer, P-2, Temporary Position in New York for 2025
- UNICEF Sierra Leone: Remote Project Coordination Consultancy Vacancy for 2025 Education Outcomes, United Kingdom
- Exciting Opportunity: UNEP Seeks Senior Programme Management Assistant in Paris
- Empower Change: UNV Seeks Executive Associate for Impactful Global Initiatives
- Lead with Integrity: IOM Seeks Chief of Internal Audit in 2025
Requirements
- An advanced university degree (Master’s or higher) in Business Administration, Organizational Development, Human Resources, Public Administration, or a relevant field.
- A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
- A minimum of 5 years of relevant professional experience in process improvement, operational efficiency, and change management within international organizations or innovation-driven environments.
- Experience in operations management and service delivery models, and knowledge management frameworks.
- Demonstrated ability to develop and implement Service Level Agreements (SLAs) and performance monitoring tools.
- Excellent written and verbal communication skills, with experience in knowledge-sharing initiatives such as training development, process documentation, and system implementation.
- Working and demonstratable knowledge in digital workplace tools such as SharePoint and other workplace productivity tools.
- Developing country work experience and/or familiarity with emergency is considered an asset.
- Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
