UNICEF Web Platform Training Consultancy Opportunity (Remote/Work from home) for 2025. Apply Today!

Consultancy Details
- Position(s): Web platform training consultancy (Remote/Work from home)
- Organization: UNICEF
- Job no: 577933
- Contract type: Consultant
- Duty Station: New York
- Home/ Office Based: NYHQ / Remote
- Level: Consultancy
- Location: United States
- Categories: Communication
- Consultancy Title: Web platform training consultancy
- Section/Division/Duty Station: Digital Strategy, Global Communication and Advocacy, UNICEF NYHQ
- Duration: 1 February 2025 to 1 February 2026
- Deadline: Dec 31, 2024
Purpose of Activity/ Assignment
UNICEF Web Platform Training Consultancy Opportunity (Remote/Work from home) for 2025. The main objective of this assignment is to contribute to the development of online training products and deliver key communications to train and support UNICEF’s Drupal CMS users. This aims to enable users worldwide to publish high-quality content that is critical to their communication activities. The assignment is essential to ensure that the globally distributed user base is well-trained to use the enterprise web platform.
Scope of Work:
Produce Drupal online courses: Planning and producing several course modules (advanced features, site maintenance, use of specific templates). Integrating courses into tools like Articulate Rise or Storyline, including scripts, voiceovers, and visual resources. Updating and maintaining training content: Performing periodic updates to reflect new or updated platform functionalities. Adjusting existing resources as needed. Live training sessions and related materials: Organizing up to three live training sessions. Providing short instructional videos and quarterly webinars. Communications and capacity building: Publishing bi-monthly newsletters to inform users about new features and available resources. Key deliverables: Producing and distributing various educational and technical materials. Ensuring consultations and revisions with stakeholders to guarantee quality.
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Terms of Reference / Key Deliverables:
Deliverable 1: Plan and produce one e-course for using advanced Drupal platform features, including development of e-course script, recording voiceover, sourcing imagery and production in either Articulate Rise or Articulate Storyline.
- Prepare storyboard outlines/ conduct two rounds of consultation. Prepare one script for e-course voiceover/ conduct two rounds of consultation (24 February 2025)
- E-course page production and file/s upload, on internal learning management system. Document course structure in e-course management database, for ongoing management (1 March 2025)
Deliverable 2: Plan and produce one Drupal e-course for users of the Partnership Announcement template, including development of e-course script, recording voiceover, sourcing imagery and production in either Articulate Rise or Articulate Storyline.
- Prepare one storyboard outlining the structure of the e-course and modules, and the functionality included. Conduct two rounds of consultation and feedback with key stakeholders (20 March 2025)
- Prepare one script for e-course voiceover. Conduct two rounds of consultation and feedback with key stakeholders (30 March 2025)
- Production of above e-course in Articulate, including visuals, screen casts and voiceover recording. Conduct two rounds of feedback/revisions on the final product before launching (23 April 2025)
- E-course page production and file/s upload, on internal LMS. Document course structure in e-course management database, for ongoing management (27 April 2025)
Deliverable 3: Plan and produce Drupal maintenance e-course, including development of e-course script, recording voiceover, sourcing imagery and production in either Articulate Rise or Articulate Storyline.
- Prepare one storyboard outlining the structure of the e-course and modules, and the functionality included. Conduct two rounds of consultation and feedback with key stakeholders (15 May 2025)
- Prepare one script for e-course voiceover. Conduct two rounds of consultation and feedback with key stakeholders (30 May 2025)
- Production of above e-course in Articulate, including visuals, screen casts and voiceover recording. Conduct two rounds of feedback/revisions on the final product before launching (25 June 2025)
- E-course page production and file/s upload, on internal LMS. Document course structure in e-course management database, for ongoing management (30 July 2025)
Deliverable 4: Periodically identify required updates to reflect newly introduced or updated platform functionality (up to 5 times during contract). Make updates to 5 e-courses based on audit, including updating screenshots/screencasts, voiceover snippets, and copy edits
- Update #1 (1 April 2025)
- Update #2 (1 July 2025)
- Update #3 (1 October 2025)
- Update #4 (1 December 2025 )
- Update #5 (1 February 2026)
Deliverable 5: Draft, build edit and send 06 bi-monthly email newsletters to Drupal users, to share training content, information on new features and how to use them, and other available engaging content (up to 6 email newsletters throughout contract). For each email newsletter: Plan email content in partnership with contract supervisor, using existing template, produce the email newsletter in MailJet, conduct two rounds of feedback/revisions with supervisor.
- Email newsletter #1 (1 March 2025)
- Email newsletter #2 (1 May 2025)
- Email newsletter #3 (15 July 2025)
- Email newsletter #4 (1 September 2025)
- Email newsletter #5 (1 November 2025)
- Email newsletter #6 (15 January 2026)
Deliverable 6: Co-develop and co-deliver three, 45–60-minute webinars providing information on new or updated Drupal platform features, and/or capacity building content, to Drupal users. Plan content in partnership with contract supervisor. Prepare presentation slides. Present webinar with contract supervisor.
- Webinar #1 (18 March 2025)
- Webinar #2 (17 June 2025)
- Webinar #3 (16 September 2025)
Deliverable 7: Plan and deliver a live training session to new or existing Drupal users as needed (up to 3 times during contract): Repurpose existing training session agendas and sample content to plan session. Prepare any required training content. Deliver training session to users live via Microsoft Teams. Record and share the session with users.
- Session #1 (26 March 2025)
- Session #2 (25 June 2025)
- Session #3 (24 September 2025)
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Requirements
Education:
Advanced university degree (Bachelors) in the area of communication, digital communication, learning/instructional design, business, or another closely related field is required.
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Work experience:
Knowledge/Expertise/Skills required :
- At least 3 years’ experience developing and delivering learning/training resources and initiatives for users of technology, including delivery of live training.
- At least 2 years’ experience planning/designing and producing online e-courses or other digital learning products to meet specific training objectives (applicants should provide links or attachments of work examples)
- At least 2 years’ experience completing advanced web content production, training or technical support using Drupal 9 or 10 content management system (CMS)
- Demonstrated experience using Articulate 360 Rise and Storyline to produce training e-courses.
- Demonstrated experience producing written and video/screenshare content with voiceover.
- Fluency in English is required.
Application Link
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