UNV Seeks Operations Associate to Support Volunteer Initiatives
- Locations: Bonn, Germany
- Agency: UN Volunteers
- Vacancy Type: Fixed Term
- Practice Area: Management
- Deadline: Mar 31, 2025
The United Nations Volunteers (UNV) program is hiring an Operations Associate. This role focuses on improving operational processes, managing logistics, and supporting volunteer activities, ensuring effective implementation of programs that promote sustainable development and community engagement.
The Operations Associate, VSC Operations Support contributes to the administrative and operational effectiveness of the Volunteer Services Centre (VSC) processes. S/he coordinates with relevant partner-sections to support high-quality and integrated inputs to the development and optimization of processes, activities, tasks, Standard Operating Procedures (SOPs), and systems that affect the quality of services provided by VSC. S/he also contributes to VSC’s ability to be adaptable, agile, effective and support the continuous improvement of the VSC operations.
The Operations Associate, VSC Operations Support works in close collaboration with relevant sections in the UNV headquarter, regional offices and field units to exchange information and ensure consistent service delivery. He/she assists in enhancing the skills and knowledge of the VSC team through capacity building and training, while supporting the transition to a fully digital VSC ecosystem.
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Responsibilities
- Support the implementation of the Volunteer Services Centre operational strategies
- Provides support for effective operational, administrative, and financial control in the office
- Ensures VSC-relevant knowledge and training gaps are closed
- Contribute to the operations strategy and the efficiency agenda for VSC as part of the UNV mobilization cycle
- Provide Administrative Support
Requirements
- Secondary education is required;
- University Degree in Business or Public Administration, Management or equivalent field will be given due consideration, but it is not a distinct requirement;
- Certification in Design Thinking, User Experience (UX) Design, BPMN Process Design, LEAN, Six Sigma or similar relevant fields is desirable.
- Minimum of 6 years (with High school diploma) or 3 years (with bachelor’s degree) of working experience in administration, operations, business process improvement, capacity building at the national or international level;
- Experience at the national or international level in creating SOPs, user-handbooks and operational training-material, video guided-support, process communication is desirable.
