Internship Details

Position Title : Intern – Shelter and Settlements (Knowledge Management)
Duty Station : Geneva, Switzerland
Classification : Intern, Grade Other
Type of Appointment : Internship, six months with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 27 May 2024

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Background Information

IOM is hiring x2 Interns for shelter and settlements in Geneva, Switzerland. Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM Shelter and Settlements Unit, under the Department of Humanitarian Response and
Recovery, is responsible for supporting IOM’s shelter and settlements programming around the
world. IOM is one of the largest actors in this sector, leading a number of inter-agency
coordination mechanisms at the global, national, and local levels, and driving positive change
for shelter actors as a whole.

Supervision

Under the overall supervision of the Shelter and Settlements Specialist and the direct
supervision of the Shelter and Settlements Officer or the Senior Information Management
Officer, the Intern will support the Shelter Projects workstream and provide overall support to the
Shelter and Settlements team focused particularly on knowledge management.

Core Functions / Responsibilities:

1. Support the implementation of Shelter Projects, a multi-agency initiative to document and
   disseminate case studies of shelter and settlements responses and the lessons and knowledge
   contained therein.
2. Support content development and graphic design including documents, tools, trainings, etc.,
   and if required audiovisual presentations relating to Shelter and Settlements.
3. Support the capturing, storing, and sharing of sector knowledge; analyze information received
   from IOM’s field offices.
4. Support the design and update of IOM’s Shelter and Settlements community of practice,
   including document databases, dashboards, and other technical resources.
5. Support programme coordination, including planning, scheduling, strategy, and other tools for
   the Shelter and Settlements Unit in general, and for the Shelter Projects workstream in
   particular.
6. Assist in the organization of in-person or online events such as trainings and workshops,
   including internal and external events.
7. Assist with the collection, analysis and editing of information for drafting of reports,
   newsletters, and other documents or communication products.
8. Support management of the www.shelterprojects.org website, including drafting and updating
   content.
9. Liaise with IOM’s field colleagues and partners on relevant shelter issues, tools and initiatives
   when required.
10. Perform such duties as may be assigned.

Training Components and Learning Elements

• Support the Shelter Projects team lead to innovate and implement on the Shelter Projects
  workstream by reviewing and creating content, screening and developing communications, and
  liaising with stakeholders.
• Learn about the humanitarian shelter and settlement sector to deepen professional skills and
  understanding by reviewing case studies and learning about stakeholders in the system,
  meeting stakeholders, and supporting the Shelter team carry out its work.
• Develop communication skills to support the quality of Shelter Projects products and
  dissemination by utilizing design software to do layout, video editing, drafting communications
  material, and developing communications strategies and approaches.
• Strengthen coordination across Shelter and Settlements programming, especially the Shelter
  Projects initiative, to enhance effectiveness by keeping track of timelines and tasks, reminding
  responsible parties, supporting to relieve bottlenecks, arranging logistics, and mitigating risks
  and delays.
• Strengthen professional skills to enhance office conduct by writing concise and clear
  communications, participating in productive meetings with colleagues and other stakeholders
  (e.g. drafting action points, following up, navigating challenges), and demonstrating commitment
  to team objectives.
• Identify opportunities to contribute with comparative advantage to strengthen the overall
  operations of the Shelter team by exploring with colleagues about ways to assist, applying
  personal skills against needs and shortcomings in the team, and learning new skills that are
  needed.

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Required Qualifications and Experience:

Education

• University degree in one of the following disciplines: Communications, Knowledge
  Management, Journalism, Design, Social Sciences, Development or Humanitarian Action,
  International Relations, Built Environment professions (Architecture, engineering, urban
  planning, etc.) or other relevant subjects is required.

Experience

• Experience in the humanitarian or development sectors, and shelter and settlements work in
  particular, is an asset.
• Demonstrated experience in writing and editing.
• Demonstrated experience in developing information and graphic products, e.g. newsletters,
  reports, dashboards, etc. required.
• Experience in the development or management of knowledge management
  systems/resources, including communities of practice, knowledge hubs, filing systems,
  Sharepoint sites, etc. is an asset.
  Skills
• Excellent analytical and writing skills.
• Excellent design skills, including using relevant software (for example, Adobe Creative Suite
  (InDesign, Illustrator, Photoshop, etc.), PowerBI.
• Excellent communication skills.
• Results focused, efficiency, flexibility; ability to work effectively and harmoniously in a team.
• Excellent organizational and planning skills, including familiarity with Outlook Calendar, Gantt
  charts, and other planning and coordination tools.
• Demonstrated proficiency with Microsoft Office applications, including Word, Excel,
  Powerpoint, and familiarity with Sharepoint, Teams, MS Lists.
• Working knowledge of statistical packages, graphic and web design software is an advantage.

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Required Competencies:

• Inclusion and respect for diversity: Respects and promotes individual and cultural
  differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner
  consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed
  manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly
  treated.

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