Program Details

Vacancy No: VA/UNSSC/013/2024
Post Title: Change Management Specialist, P4
Organizational Unit: Knowledge Centre for Leadership and Management
Duty Station: Bonn, Germany
Duration: 1 year; extensions are subject to satisfactory performance and availability of funds
Deadline for applications: 29 May 2024

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Program Overview

The United Nations System Staff College (UNSSC) is hiring for Change Management Specialist Job. UNSSC is dedicated to serving the learning and knowledge needs of the UN system and partner organizations. We create first-rate learning experiences grounded in the bedrock values of multilateralism and dignity for all enshrined in the UN charter. Participants in our programmes rely on UNSSC to enhance their knowledge and skills across leadership and management, sustainable development, and peace and security. UNSSC is headquartered in Turin, Italy with an office in Bonn, Germany.

Responsibilities

1. Design and delivery of change management services to UN clients
2. Design and facilitation of capacity building and knowledge sharing within UN
   In particular, the Change Management Specialist is expected to:
3. Take active role in design and delivery of change management advisory services to
   UN clients focusing on achievement of the following results:

• Effective project management in engagements
• Provision of quality consultancy services to UN agencies as required
• Formulation of consulting proposals and business cases
• Data collection, research, analysis and presentation of information from diverse
  sources
• Facilitating in a participatory approach client’s reflections
• Making presentations on assigned topics/activities
• Development of change management strategies with action plans to be used by
  clients
• Provision of guidance to external consultants
• Drafting end of engagement reports following through with engagement clients

1. Design and facilitation of capacity building and knowledge sharing within UN
   focusing on achievement of the following results:

• Coordination, design, delivery and evaluation of learning services in relation to change
  management for particular client engagements based on thorough needs
  assessments through desk reviews, surveys, interviews and focus groups.
• Translate client’s needs into content guidance for the development of story boards
  and self-paced modules in the area of change management.
• Synthesis of lessons learnt and best practices in change management
• Develop a toolkit for Managing Change processes in response to client requests

1. Develop Knowledge Management products based on best practice in change
   management

• Gather data of best practice in change management both from UN practitioners and
  through desk research
• Consult UN stakeholders as part of the analysis
• Write and disseminate knowledge products
  The key results have an impact on the capacity of UN offices to deliver in a seamless manner
  on their change process and thus ultimately on the organizational effectiveness of the UN
  based on the establishment of a UN Change Management Community as well as a strong
  facts-base supported by analytical tools and analysis.
• In addition, the results actively contribute to the organizational learning,
  informed decision making and positive change in the management area through
  regular analysis of the performance of various UN entities, and of other
  management data, including monitoring and other tools.

Qualifications Required

Education
Master’s Degree in organizational psychology, business administration, information
technology, economics or public administration.
Experience

• Minimum seven years or more of progressively responsible experience at the national or
  international level (required)
• Experience with change management and management consulting (required)
• Experience with team-based management and workshop facilitation (required)
• Previous exposure to the UN System (desirable)
• Experience in learning design and facilitation (desirable)
  Language and computer skills
• Fluency in English. Knowledge of French or Spanish is an advantage..
• Knowledge of Enterprise Resource Planning (ERP) systems(desirable).
• Advanced proficiency in the usage of computers and office software packages (MS
  Word, Excel, Power Point, Visio, etc.), knowledge of other software packages (MS Project,
  Access, etc.) an advantage.
  Other skills
• Proven networking, team-building, organizational and communication skills.

Core Competencies

Planning and organizing

• Develops clear goals that are consistent with agreed strategies
• Identifies priority activities and assignments; adjusts priorities as required
• Allocates appropriate amount of time and resources for completing work
• Foresees risks and allows for contingencies when planning
• Monitors and adjusts plans and actions as necessary
• Uses time efficiently
  Client orientation
• Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
• Establishes and maintains productive partnerships with clients by gaining their trust and respect
• Identifies clients’ needs and matches them to appropriate solutions
• Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
• Keeps clients informed of progress or setbacks in projects
• Meets timeline for delivery of products or services to client
  Creativity
• Actively seeks to improve programmes or services
• Offers new and different options to solve problems or meet client needs
• Promotes and persuades others to consider new ideas
• Takes calculated risks on new and unusual ideas; thinks “outside the box”
• Takes an interest in new ideas and new ways of doing things
• Is not bound by current thinking or traditional approaches Judgement and decision-making
• Identifies the key issues in a complex situation, and comes to the heart of the problem quickly
• Gathers relevant information before making a decision
• Considers positive and negative impacts of decisions prior to making them
• Takes decisions with an eye to the impact on others and on the Organization
• Proposes a course of action or makes a recommendation based on all available information
• Checks assumptions against facts
• Determines that the actions proposed will satisfy the expressed and underlying needs for the decision
• Makes tough decisions when necessary

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Submissions of Applications

The application (in English) should include the following:

• a motivation letter elaborating in a concise style why you consider yourself qualified for this position; and Please apply through the online application form available at: https://www.unssc.org/about/employment-opportunities

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